We want you to love your lashes! If something’s not right, here’s how we can help.
Due to hygiene and safety standards, we only accept returns on unopened, unused items in their original packaging.
You have 14 days from the delivery date to request a return.
To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.
You are responsible for return shipping costs unless the product was defective or incorrect.
📧 To request a return, email us at: support@lashvibe.com
Include your order number, photos (if applicable), and reason for return.
Once we receive and inspect your return:
We’ll notify you via email of the approval or rejection.
If approved, your refund will be processed within 5–7 business days to your original payment method.
Note: Shipping fees are non-refundable.
We cannot accept returns or issue refunds for:
Opened or used products
Sale or promotional items
Orders returned without prior contact
Received the wrong item or something arrived damaged? We're so sorry!
Please contact us within 3 days of delivery with photos and your order number. We’ll send a replacement or issue a full refund — no hassle.
For all return or refund inquiries:
Email: support@lashvibe.com
Phone: +82 10-9176-5595
Your satisfaction is our top priority đź’–
Wondering where your order is? No worries — we’ve got you covered!
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